Conflict and Diversity
What is this course about?
This workshop is geared towards sensitising staff to all aspects of diversity. The aim is to have the delegates interactively gain an understanding of the power of perception – both theirs and that of their clients - and explore resultant misunderstandings.
They will be equipped with the tools they require in order to diffuse problematic situations in the interest of minimising conflict and maximising resolution.
Key content covered
What is Cultural Diversity? How is a Culture Formed? What Sustains Cultural Behaviour?
This module discusses the psychology behind cultural practices and perceptions – how and why they are formed and what their benefits are
The Psychology of Belief Systems
The discussions around the first module are expanded with a view to understanding how our neural pathways are formed based on our experiences, perceptions and beliefs
Can we Continue to Challenge and Shape our Perceptions as Adults?
This module explores our reaction to change, how to manage it effectively and the value of adapting with integrity
The Role of the Media in South African Politics
An analytical exercise covering the role of media and its impact on our behaviour and preconceived ideas
Issues of Conflict and Cooperation, Power and Privilege
We explore the varying levels of assertive/cooperative behaviour; what they are and how they influence us
Understanding the Common Trigger Points
The reasons we experience conflict
Understanding the four stages of conflict
Five Conflict Managing Modes
Understanding the Five Conflict Managing Modes, when to use them and when to avoid them with a strategic approach
Recognising the Strength of Diversity
We emphasise our commonalities – the necessity for recognizing them and using them as a vehicle to achieve positive outcomes through negotiation and collaboration
Culture and Etiquette From Around the World
An in-depth look at South Africa’s unique position as part BRICS and its incumbent cultural norms in relation to our very Euro-centric business environment
Unit standard alignment
| US ID | NQF | Credits | Description |
|---|---|---|---|
| 242815 | 4 | 5 | Apply the organisational code of conduct in a work environment |
| 252043 | 5 | 6 | Manage a diverse work force to add value |
| 114226 | 5 | 8 | Interpret and manage conflicts within the workplace |
Compiled for maximum organisational outcome — SETA alternatives are available on request.
People who attended this workshop also enhanced their skills with:
Developing your Management Potential III