Developing your Management Potential III
What is this course about?
This course is designed to upskill managers in their role in developing and a department and/or company concentrating on further tools of measurement and methodologies. It works well as a follow up to its two predecessors. The focus in this workshop is on providing theories to improve vision and decision making.
The ideal delegates are in a management or team leadership position and have had attended our, or other management courses.
Key content covered
The McKinsey 7S Framework
Working with this framework to analyse the full functionality of your company or department. Practical examples of how to use the model beneficially and how to avoid the pitfalls
Using Scenario Planning to assist strategic decision making
Understanding the what if and the possibilities and using the matrix to flesh out the possibilities. Putting it into practice
The Balanced Scorecard
Enabling the manager to get a rounded and balanced view of the organisation or department, measuring what counts. Analysing various scorecards and identifying courses of action
The Service Profit Chain
Enabling you to identify the drivers of profitability in a service environment, diagnose problems with customer retention and employee morale. Identifying the course of action once diagnosis has been completed
The Fishikawa
Using this drill down method to identify the root cause of problems and then move to solution finding
Unit standard alignment
| US ID | NQF | Credits | Description |
|---|---|---|---|
| 242813 | 4 | 5 | Explain the contribution made by own area of responsibility to the overall organisational strategy |
Compiled for maximum organisational outcome — SETA alternatives are available on request.
This course was fantastic and really helped me understand how to be the manager my team needs ~ Daniel