Practical thinking on workplace skills, communication and people development — 1,062 articles and counting.
9 results for “tone of voice” Clear
Effective communication is the cornerstone of success in virtually every aspect of life. Whether you're navigating personal relationships, collaborating in the workplace, or engaging with the world at large, the ability …
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In the fast-paced world of business, effective communication is the cornerstone of success. While we often hear about the importance of being a good communicator, the concept of assertive communication deserves a spotlig…
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As a receptionist, you know that no matter how busy your day gets, how many phones are ringing simultaneously, or how your to-do list seems to be growing quicker than you can handle, you must always try and stay at the t…
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Answering the phone is very important when you are the receptionist. You are the one who will give the majority of clients their first impression of the company – so try to make it a good one!
Read articleTelesales forms a huge part of selling and marketing our products and services.
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How often do you use assertiveness techniques to make sure your boundaries aren't being crossed?
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Often companies spend hours training receptionists in the finer points of telephone etiquette, yet pay little attention to how the rest of the workforce answer calls or place callers on hold.
Read articleGreat managers all have one thing in common – great communication skills. Here are our top 5 tips for better communication skills.
Read articleOne of the most important parts of getting the job you want is the interview
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