When the Wheels Come Off...
One of our Trainers yesterday conveyed the interaction between herself and a particularly resistant delegate. This delegate was on customer care training and he was a sales person for a retail store.
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Practical thinking on workplace skills, communication and people development — 1,062 articles and counting.
18 results for “retail” Clear
Is Retail Therapy Real?
Does the way we dress affect our mood or level of professionalism? I'd definitely say yes.
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When is a Client Not Worth Having?
This is a question that we sometimes get asked at our customer care workshops.
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How to Deal with Difficult Clients
Whether you work in an office, a call centre or a retail shop, you can be sure that every now and then you'll be faced with a difficult customer.
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Is Responsibility Really a Burden?
South African rock artist, Karen Zoid, quotes: “Verantwoordelikheid is nie my kruis nie, dis my behoud.” Loosely translated this means “Responsibility is not my burden, it is what conserves me.”
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Let’s Forget About the Hummingbirds
There's been quite a lot of finger pointing lately on social media at big retail chains and the unethical way in which some of them operate, but are business ethics really as clear cut as we think?
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Because Customer is King
If you had to rate all the companies you know in terms of customer-centeredness how many do you think would get a passing grade? Half? Maybe 40%? Even less?
Read articleVisual Merchandising 101
Want to grab your customers' attention and entice them into your store with great visual displays? Let Staff Training show you how…
Read articleEnglish 2nd Language Business Writing
Badly written emails and business letters can have a very negative impact on our business, yet companies often overlook employees whose first language is not English.
Read articleStock Loss Prevention
Did you know one of the most common causes of stock loss in a retail establishment is, next to shoplifting, employee theft?
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