The Enneagram: Nine Ways of Seeing the World (and Why It is So Fascinating)
Have you ever met someone and wondered, "How can we be looking at the exact same situation and seeing completely different things"?
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Practical thinking on workplace skills, communication and people development — 1,062 articles and counting.
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IQ Alone Is Not Enough: Master the Skills That Drive Success
Let's be honest, when people hear "emotional intelligence" they often think it's just about understanding feelings. But in reality, it's so much more- it's the secret behind how we think under pressure, solve problems, c…
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Receptionists Matter: Why Training is Non-Negotiable
Let's be real, your receptionist is the face and voice of your business. They're the first person a client interacts with, whether over the phone or at your front desk. And that first impression? It can either build trus…
Read article4 Ways to Elevate Your Customer Service
Customer service is the cornerstone of any successful business. It's not just about solving problems; it's about creating positive experiences that build lasting relationships with your customers. Whether you're interact…
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Mastering Assertive Communication: The Key to Workplace Success
In the fast-paced world of business, effective communication is the cornerstone of success. While we often hear about the importance of being a good communicator, the concept of assertive communication deserves a spotlig…
Read article4 Tips for Effective Communication in Difficult Situations
Whether you are in a highly competitive work environment or dealing with angry or frustrated customers, you’re probably familiar with the monster called 'stress', and effective communication often times is the monster's …
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Do You Exist in a Constant State of Chaos?
Our Stress and Time Management course is one of the most popular in our stable of more than 60 soft skills courses. Having facilitated a number of these, I am acutely aware of how stressed we are as a nation.
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10 Signs That You're in the Right Job
Do you enjoy your work? Are you aware of how much your attitude affects how you experience the time you spend at the office each day?
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Etiquette vs Snobbery
Is etiquette snobbery? Most of us think it is. We tend to think that etiquette is all about which knife and fork to use and where to put your napkin, (serviette - for the rest of us!).
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How to Survive Difficult Times
When asking the question "how do you get through a difficult time?", a common response would be: "Buy a bottle of whisky and forget about everything."
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