4 Reasons to Train Your Staff in 2023
Grabbing every opportunity to strengthen your team's existing skillset as well as developing new skills, leads to a boost in team and organizational performance!
Read article
Insights
Blog
Practical thinking on workplace skills, communication and people development — 1,062 articles and counting.
8 results for “client care” Clear
A Case Study in Diversity Training
Staff Training were contacted by a large national company with a request for Diversity Training. We went to visit our client to ascertain what their understanding of diversity training was and what the particular problem…
Read article
When is a Client Not Worth Having?
This is a question that we sometimes get asked at our customer care workshops.
Read article
What Makes for Great Customer Care?
Today I am mulling what makes for great client care.
Read article
5 Ways to Show Your Customers You Care
"After each customer interaction, notice if you gave them a 'happy to see you' kind of experience." ~ Marilyn Suttle
Read article
5 Customer Care Tips You Might Not Have Thought Of
It turns out that giving your customers the type of customer service that gives them that warm fuzzy feeling is actually a lot simpler than you thought…
Read articleEveryone Hates Bad Customer Service
Have you ever had one of those bad customer service experiences that left you feeling like you could scream?
Read articleThe Customer is BOSS!
Customer service is more than just a smile and a “How can I help you today, sir?” – it's about anticipating what your client wants and then providing it.
Read article