Five tips for showing off your Customer Care:
1. Know your customers by name
If your customer gives you their name, remember it, and use it! This shows that you care about them and your customers are likely to be more loyal to you.
2. Keep your promises
Keeping the promises you make to customers helps build trust and a long term relationship. It also helps your customers to know what to expect from you in the future.
3. Go out of your way to solve your customers' problems
Some customers are difficult, be polite and listen to them and do whatever is in your power to solve their problems. Explain to them how your product or service works. Remember that your customers are the reason your business exists.
4. Always thank you customers
Send out handwritten thank you notes or emails thanking your clients for their business. Provide small gifts like coffee or discounts to your clients to thank them for being your customers.
5. Ask for feedback, then use it!
Feedback from a customer is very important: but acting on it is where you show how well you listen. Some of the feedback will be useful for your business - but if you don't ask for feedback you'll never know.
Find out more about Customer Care Training Workshops by emailing info@StaffTraining.co.za or call (021) 839 3021