As we know, first impressions count for a lot.
Having an encounter with a disorganised or unfriendly receptionist can easily be the deciding factor on whether we visit that business again, so we know why it's so important to have a competent receptionist behind the desk.
The question is: What makes a receptionist "Great"?
We've narrowed it down to the top six traits that make receptionists great, do you agree?
1. The right attitude
Being a friendly, bubbly, energetic and helpful person is all part of the territory when it comes to reception. Receptionists are required to have an innate ability to seem happy when they aren't, to smile when then they don't want to, and go the extra mile when they don't feel like it.
2. Impeccable organisation skills
Being organised is one of the most important aspects of a receptionist's job. She will often have to take messages, answer calls, do admin work, and assist people who visit the business - usually all at the same time. Without good organisational skills this just isn't possible.
3. Good communication skills/interpersonal skills
As receptionists have to deal with both clients who call on the business as well as staff who work there, her communication and interpersonal skills need to be top-notch.
4. Good telephone/email skills
The image of the business is hugely affected by the receptionist - how she speaks on the phone, how she deals with face-to-face clients and how she conveys herself in emails needs to always be of the required level of professionalism.
5. Technologically savvy
We live in a world of ever-changing technology. Tablet computers and smartphones are fast becoming a big part of how businesses operate; receptionists need to keep abreast of this technology.
6. Be presentable
Appearance plays an important role in how we are perceived by the public. An inference is drawn about how organised we are before we are even spoken to, which explains why it is so important that we always look our best. This is no different, and some might argue that it is more important, for receptionists.
Staff Training presents Frontline Receptionist Training I and Frontline Receptionist Training II nationwide. Contact (021) 839 3021 for more information or send us an email.