Sales for Admin Staff

To assist admin staff with outbound sales calls and follow up communication with clients amidst the pressures of a daily admin or support function.

This workshop helps delegates who do not have a natural sales inclination to recognise the worth of sales talk and gives them the confidence to perform this portion of their tasks with confidence.

How to Plan your Selling Time Sales a secondary function - prioritising time is essential The Importance of Establishing the Correct Contact Person Building confidence and speaking to the decision maker Learning to Listen The strength of good sales Positive Speech and Sales Talk Can Do attitudes and building alternatives for a win-win conclusion The Importance of Making Your Call a Two-Way Conversation Open ended questions Product Knowledge - The Importance Developing killer knowledge Anticipating Questions Understanding what objections and FAQ’s your clients may have Courtesy, Tone of Voice Being polite and likeable Confidence and the Professional Approach You are the expert, going for the close Closing the Call if it is Negative Every no takes you one step closer to the yes Closing the Call if it is Positive Learning to recognise closing signals Sales Admin The job is not done until the paperwork is completed