How to Build Rapport
What is this course about?
This workshop focusses on building rapport. How to make connections that are authentic and long lasting, without overstepping the lines of professionalism. This workshop is highly valuable in the digital age where we work on a global scale, in a diverse environment and do not always have the advantage of non-verbal communication cues.
Key content covered
What is Rapport Building
The Definition.
Understanding Why it is so important.
The 4 Pillars of Rapport Building.
The psychology of influence - what people respond to.
Similarity
The psychology behind similarity.
The challenges in a global market.
Overcoming the challenges.
Empathy
The difference between empathy and compassion.
Does the business world need both empathy and compassion?
What are the behaviours that relate to these?
Authenticity
What does authenticity mean in the business world?
The ethics of authenticity in the business world
What behaviours reflect authenticity?
Shared Experiences
Actively seeking shared experiences.
The danger of assumption.
Is there safe ground for professional sharing?
Returning to Values
Building a road map of professional behaviour from values
You benefit from our experience
At the end of this workshop delegates will have the ability to understand the psychology behind- and the tools that play a role in authentic long-lasting relationships from a professional viewpoint.