Digital Etiquette
What is this course about?
To assist today’s workforce with Digital Etiquette. Ensuring that our communication remains within the realms of professional even though our platforms are becoming more and more informal.
Key content covered
What is Digital Communication?
Definition of Digital Communication
The common platforms we use
What is Etiquette and Professional Communication
What your brand requires when using Digital Communication
Brand Building
Response Times
Depth of Responses
Using the LAST approach
Using appropriate platforms at appropriate times
The impact of Digital Communication
On your internal teams
On your clients
Preventing Overload
Digital Communication and a Diverse Client Base
Outcome
At the end of this workshop, the learner will be able to approach digital communication with the professionalism and confidence required.