Conflict Management

To supply the learners with the necessary knowledge, tools and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary.

Whether conflict is internal or external, our main aim should be to resolve it in the most cost effective and timeous manner to ensure that the least possible toll is taken on the individuals and organisations concerned. This takes skill. These skills can be learnt.

What is Conflict and Conflict Management? Understanding why we would want to prevent or manage conflict and how correct conflict management results in better conflict resolution and even prevention Why is There Conflict? Common causes of conflict explored in detail Your Own Conflict Handling Modes Challenging some of our habitual "conflict related" thoughts - to act or not to act - introspection prior to resolution Identifying the Stages of Conflict Recognising the stages The relationship Between Competition and Conflict It is essential we understand the differences between these The Five Modes of Conflict We can deliberately chose a conflict mode - what are the various modes? We analyse case studies Creating a Personal Conflict Management Approach Asking ourselves the right questions Creating an Organisational or Meeting Conflict Management Plan Theory and practical methodologies that help us create simple structures, guidelines and plans to help with positive conflict resolution Mediation The skills required and how to effectively implement them

"The problem is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem." ~ Theodore Rubin

Conflict in itself is not necessarily a bad thing - it is our reaction to conflict that creates either a negative or a positive outcome.

Positive conflict resolution skills are one of the most valuable behavioural tools a human can have and from an organisational point of view it is imperative that we have policies and systems in place to assist us in creating positive outcomes from conflict to avoid the endless time (and resource) wasting that often accompanies negative conflict.

This 2-day workshop deals with individual and group conflict, addresses the role of a mediator and looks at policies that can assist to minimise ongoing conflict.