Business Etiquette and Diversity
What is this course about?
To understand the challenges and harness the strengths of doing business in a multi- cultural society. This course explores latent prejudices and encourages the delegates to move into a solutions based mode through discussion and sharing of real life situations.
The modules covered assist the delegate in identifying appropriate behaviour in the workplace, what is likely to lead to conflict and how to address it professionally.
Key content covered
Etiquette, Manners and Diversity
What are they?
Definitions and understanding, past and present
What is our goal with diversity training?
Personality
Where culture, etiquette , generation gaps, gender and religious differences and personal preferences overlap
What can I do to integrate better with other personality types
What is Diversity?
What is diversity?
What drives diversity?
Exploring racism, gender bias, religious bias and ageism
How diversity affects us negatively
How to leverage off and celebrate diversity
Diversity and conflict
How can we improve our understanding of each other?
Stress, Etiquette, Diversity and Emotional Intelligence
Understanding the role stress plays in our communication and EQ choices
What can you do to improve your communication?
Being mindful of your brand and company values
Aligning of professional behaviour to the company brand and values
Sharing the workspace
One Team, One Goal
How can I behave more professionally?
Unit standard alignment
| US ID | NQF | Credits | Description |
|---|---|---|---|
| 252043 | 5 | 6 | Manage a diverse work force to add value |
Compiled for maximum organisational outcome — SETA alternatives are available on request.
There was a good balance of theory and practical, worked very well. ~ Cekwana
People who attended this workshop also enhanced their skills with:
Developing your Management Potential I