A Professional Team Approach

To understand the challenges and harness the strengths of doing business in a multi-cultural society. This course explores latent prejudices and encourages the delegates to move into a team solutions-based mode through discussion and sharing of real-life situations.

This course will benefit all staff who work in a business setting, in all departments and is an excellent introduction for first time trainees.

The modules covered assist the delegate in identifying appropriate behaviour in the workplace, what is likely to lead to conflict and how to address it professionally.

A Team Approach
Understanding the What and Why of Team Work
Unpacking the necessary attitudes of a winning team
What do team members expect from each other and management
Understanding How the Team fits into the organisational structure

It Starts with Me
Understanding why we work and what it is that we get from being part of a professional working environment
An introduction to Emotional Intelligence and a career orientated approach
An overview of inclusivity (as per the SA constitution) in a diverse working environment
A drill down of individual personalities and their strengths and challenges

Communication
Why do we need good communication?
What is good communication?
What platforms can we use for good communication?
How do we communicate fully and comprehensively?
When is the right time to communicate?
Understanding assertiveness
Understanding collaboration

Understanding Conflict
When does conflict arise in the workplace?
Understanding when potential conflict can be extremely valuable and when not.
How do we manage and de-escalate a conflict situation?

Bullying and Harassment in the Workplace
Understanding what bullying and harassment is
Understanding what the law says
How to address bullying
The art of understanding another person's viewpoint

Dealing with Change
Understanding that Change is the Only Constant
What influences are there in business decisions?
PESTEL overview
Management responses to change
Employee responses to change
Working in a constantly changing environment

Your Personal Growth Goals
Using a reflective diary
Identifying the behaviours you admire
Identifying the behaviours you would like to eliminate

This is a holistic workshop. At the end of it learners will be able to discern the need for a set of personal, societal and business related behaviours and patterns enabling them to conduct themselves with ease and confidence in the workplace.