252043 Manage a Diverse Work Force to Add Value

This unit standard is intended for managers in all economic sectors. These managers would typically be second-level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:
- Demonstrating knowledge and understanding of diversity in the workplace.
- Demonstrating understanding of the reality of diversity and its value in a unit.
- Managing team members taking into account similarities and differences.
- Dealing with disagreements and conflicts arising from diversity in a unit.

NQF Level 5 - 6 Credits

This unit standard replaces:
15233 Harness diversity and build on strengths of a diverse working environment Level 5 - 3 credits

Learning assumed to be in place and recognition of prior learning
It is assumed that learners are competent in:
- Communication at NQF Level 4.
- Mathematical Literacy at NQF Level 4.
- Computer Literacy at NQF Level 4

Unit standard range
- The learner is required to apply the learning in respect of this/her own area of responsibility.
- Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
- Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation.
- Diversity includes differences in history, nationality, culture, background, experiences, beliefs, values, attitudes, values, race, age, sex, disability, sexual orientation, language, talents and education.

Specific Outcomes and Assessment Criteria:

Specific Outcome 1
Demonstrate knowledge and understanding of diversity in the workplace.

Specific Outcome 2
Demonstrate an understanding of the reality of diversity and its value in a unit.

Specific Outcome 3
Manage team members taking into account similarities and differences.

Specific Outcome 4
Deal with disagreements and conflicts arising from diversity in a unit.