252035 Select and Coach First Line Managers

NQF Level 5- 8 Credits

Outcomes
SO1: Select first line manager for a specific position.
SO2: Plan the coaching process of a first line manager. SO3: Coach selected first line manager.
SO4: Monitor and measure the results of coaching sessions.

Learning Assumed to Be in Place and Recognition of Prior Learning.
It is assumed that learners are competent in:

- Communication at NQF Level 4.
- Mathematical Literacy at NQF Level 4.
- Computer Literacy at NQF Level 4.

Outcome 1
Select first line manager for a specific position.
- An analysis is conducted of the job profile to determine the keyperformance areas for the first line management position.
- Selection and weighting criteria for the Key Results Areas of the firstline management position are described on the basis of the job profile.
- Liaison with the recruitment function of the entity is undertaken toensure understanding of the requirements of the position.
- Interviewing, desk checking and/or other techniques are used to arriveat a short list of the candidates who applied for the position.
- Decisions are taken and offers made to the selected manager inaccordance with organisational policies and procedures.

Outcome 2
Plan the coaching process of a first line manager.
- A coaching plan and schedule is drawn up according to identifiedpriorities in a unit.
- Records of expected performance against the manager's Key ResultsAreas are prepared to serve as a basis for discussions with the selectedmanager.
- A system is implemented for recording the decisions, commitmentsmade and other relevant information from the discussions.

Outcome 3
Coach selected first line manager.
- The purpose, content and schedule of the coaching process isexplained to the selected manager in order to reach agreement on thecoaching process.
- During the coaching sessions the selected manager's performance isdiscussed against the Key Result Areas and recorded for futurereference.
- Identified gaps and actions to close them are agreed upon andrecorded in the coaching action plan.
- Feedback given to the manager is honest, constructive and supportive.

Outcome 4
Monitor and measure the results of coaching sessions.
- Actions agreed to at a coaching session are monitored at the timesagreed to during the coaching session.
- Positive feedback is given to the selected manager foraccomplishments against the coaching action plan.
- Corrective actions agreed upon are recorded in areas whererequirements in the coaching action plan have not been met.
- Follow up action taken on the basis of the manager's response to thecoaching is in line with organisational policies and procedures.
- Line managers are encouraged to use the coaching process with peoplereporting to them after explaining and agreeing a system with them.