The Fine Line of Customer Service and Why It Matters
Customer service sounds simple when you talk about it in theory. Be helpful. Be polite. Solve the problem. That's the version most companies aim for, and on a good day, it works.
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Practical thinking on workplace skills, communication and people development — 1,062 articles and counting.
52 results for “smile” Clear
Communication at Work: More Than Just Words
You send off a quick email that feels neutral, but the chilly reply has you questioning whether your tone came across the wrong way.
Read articleReceptionists Matter: Why Training is Non-Negotiable
Let's be real, your receptionist is the face and voice of your business. They're the first person a client interacts with, whether over the phone or at your front desk. And that first impression? It can either build trus…
Read articleA Feel Good Story: Great Service Starts with a Good Receptionist!
This past week, Wednesday the 31st of May to be exact, I was on the receiving end of a great reception and service.
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Presentation Skills: 4 Ways You Can Calm Your Nerves
Butterflies, sweaty palms, shaky voice, shallow breathing, heart racing... You might find that you experience some, if not all, of these symptoms when faced with the task of giving a presentation.
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Mindful Matter: Let Others Stand Under Your Umbrella
"Kindness keeps us grounded and relatable to all people as we soar to the heights we are reaching for professionally and personally." - Adrienne Bankert
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How to Eat an Elephant
Have you ever felt completely overwhelmed by your to-do list? Like you were in total control and then suddenly there is a mountain of work in front of you, a million things that must be done and it feels like somehow you…
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How to Instantly Look More Confident
Has lockdown and the accompanying stress wreaked havoc on your confidence levels? Perhaps you're starting a new position at work or a brand new job and you want to look more like a Confident Cathy than a Nervous Nelly?
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3 Easy Steps To Up Your Confidence Today
Has your confidence taken a knock? Or is it something you’ve always struggled with? When it comes to wishing we were as confident as person X from the office or person Y that you saw while shopping for a new outfit, it’s…
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I Know You Do Not Want to Take My Call...
Have you ever been speaking to someone on the phone and your instinctive feeling is the other person isn't giving you their full attention? You just kind of know they are only half focused on what you have to say?
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