The Fine Line of Customer Service and Why It Matters
Customer service sounds simple when you talk about it in theory. Be helpful. Be polite. Solve the problem. That's the version most companies aim for, and on a good day, it works.
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Practical thinking on workplace skills, communication and people development — 1,062 articles and counting.
13 results for “reacting” Clear
Leadership Readiness: Why Capable People Still Struggle to Lead
Most organisations don't sit in a boardroom one day and say, "We have a leadership problem." What usually happens is quieter...
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Emotional Intelligence Might Be the Most Underrated Skill You Will Ever Learn
We all know that one person at work who just seems to handle things better. They stay calm under pressure, get along with everyone, and somehow manage to turn tense situations around. It’s not luck or personality... It's…
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The Power of Words at Work: 5 Tips to Deal with Workplace Conflict
A workplace thrives on collaboration, communication, and mutual respect. The way we speak to colleagues can either build relationships or create tension.
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Fogging, What and Why?
No this is not an excuse for an expletive! Fogging is a tool we use to teach assertiveness and conflict management. Essentially fogging is a great weapon in your arsenal of emotional intelligence. To explain it we will s…
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Emotional Intelligence: Understanding Different Personalities
Understanding different personality types is integral to successfully negotiating relationships - both with ourselves, (intrapersonal) and with others, (interpersonal). On these two pillars rests all of emotional intelli…
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Why Am I So Angry and What Can I Do About It?
Why am I so angry? This is a question many of us ask ourselves regularly. We over-react on the road all the time, we snap at our spouses and family, our colleague does something pretty innocuous and we lose our cool in …
Read articleWhy am I so Angry?
This is a question many of us ask ourselves regularly. We overreact on the road all the time, we snap at our spouses and family, our colleague does something pretty innocuous and we lose our cool in a split second. It'…
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Let the True Leaders Please Stand up
In view of the current climate of unrest in South Africa and the spotlight currently being on gender based violence, I could not help but gain respect for our SARS commissioner, Edward Kieswetter...
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How Can We Keep Our Emotions In Check?
For those amongst us, who are not particularly emotional beings, life is definitely less complicated. However, the downside of being strongly task-orientated could manifest in our missing emotional cues and misreading s…
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