The New Workplace Skills Gap: Why Human Skills Matter More Than Ever
A few years ago, many workplace conversations about Artificial Intelligence centred around one question: "Will AI replace jobs?"
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34 results for “qualities” Clear
Emotional Intelligence Might Be the Most Underrated Skill You Will Ever Learn
We all know that one person at work who just seems to handle things better. They stay calm under pressure, get along with everyone, and somehow manage to turn tense situations around. It’s not luck or personality... It's…
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IQ Alone Is Not Enough: Master the Skills That Drive Success
Let's be honest, when people hear "emotional intelligence" they often think it's just about understanding feelings. But in reality, it's so much more- it's the secret behind how we think under pressure, solve problems, c…
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The Power of Soft Skills and The Crucial Role of Skills Development
In the ever-evolving landscape of the business world, it is important to acknowledge that success is not solely determined by your technical ability. While hard skills are undoubtedly essential, we need to shine a spotli…
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A Story About Strength
Every year in August we celebrate women's day. In South Africa Women's Day marks the anniversary of the great women's march of 1956, where women marched to the Union Buildings to protest against the carrying of pass boo…
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The Importance of Frontline Reception Training
We urge you to think twice before labelling the person in this all-important position as "just a receptionist", whether it be consciously or subconsciously. They are in fact the face of your company, the first interacti…
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Have You Trained Your Receptionist?
Receptionists carry a lot of responsibility on their shoulders (they are the first point of contact with your company, after all) and quite often this isn’t recognised by many employers or fellow employees. Just a recept…
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People and Relationships are Complicated and Messy!
At the start of most workshops, I ask delegates to tell me what they enjoy about their job as well as what makes it hard for them to be effective. Then I ask them and what they downright hate, and why?
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Do you understand YOU?
Your immediate response is likely to be: "Absolutely- I just don't understand other people!" Anyone relate?
Read articleJust a Receptionist?
I always think twice before I label the 'face of the company' as a receptionist. Not because I think it's an inaccurate label, nor should it carry any negative connotations. But it can conjure the picture of someone fil…
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