The Fine Line of Customer Service and Why It Matters
Customer service sounds simple when you talk about it in theory. Be helpful. Be polite. Solve the problem. That's the version most companies aim for, and on a good day, it works.
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Practical thinking on workplace skills, communication and people development — 1,062 articles and counting.
21 results for “policy” Clear
Beyond Policy: Understanding Harassment and Bullying at Work
Harassment and bullying in the workplace are often misunderstood. Many people imagine extreme situations, but in reality these behaviours are usually subtle, ongoing, and easy to dismiss in the moment. A comment here, a …
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When the Workplace Stops Being Safe: The GBV and Harassment Crisis
Every day across South Africa, people arrive at work expecting to contribute, earn a living, and be treated with dignity. But for far too many, the reality falls short. Workplaces are failing in one of their most basic r…
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Why Every Company Needs an AI Strategy Meeting Before Jumping In
AI is moving at breakneck speed, and it's tempting to simply dive in headfirst. Between the simplification and automation of tasks, the benefits are undeniable. But before adopting AI tools, every company should hold a d…
Read articleBullying in the Workplace: Addressing a Silent Epidemic
Bullying isn't just a schoolyard problem that fades with age; the unfortunate reality is that it can extend into the workplace. It's a serious issue that can deeply impact employees' mental health, productivity, and over…
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Change Unmanaged: South Africans and that Jersey
Being September 2023, the Rugby World Cup is big news. Sporting fans from around the world are excited and making plans to watch their favourite teams play. That team for me? Definitely the Springboks! But there has bee…
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Your 2023 Training Calendar
As you know, training and development is one of the best investments your organization can make.
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What Is Your Skills Development Policy?
At Staff Training, we believe in 'Empowerment through Skills Development' and work closely with companies to design and implement skills development programmes for their employees.
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Let the True Leaders Please Stand up
In view of the current climate of unrest in South Africa and the spotlight currently being on gender based violence, I could not help but gain respect for our SARS commissioner, Edward Kieswetter...
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How strategic is your policy towards up-skilling your staff?
As a soft skills training provider, it’s really satisfying working closely with companies on designing and implementing up-skilling programmes for their employees. We are available to build strategies which help transl…
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