The Buck Stops Here!!
I recently called a huge company which boasts an equally huge call-centre. It was my sixth call to them in the vain glorious hope of rectifying a mistake which they had made on my account.
Read article
Insights
Blog
Practical thinking on workplace skills, communication and people development — 1,062 articles and counting.
5 results for “operators” Clear
Because Customer is King
If you had to rate all the companies you know in terms of customer-centeredness how many do you think would get a passing grade? Half? Maybe 40%? Even less?
Read articleObnoxious Operators
When bad service has dire consequences
Read articleWhy Train Your Receptionist?
We all have a few pet peeves, some quite common, like people who're always late or who stand too a bit too close in the supermarket checkout...
Read articleWhat kind of dog are you
Knowing the answer to this question will enable you to run a smoother operation whether you be part of the pack or running ahead.
Read article