The Fine Line of Customer Service and Why It Matters
Customer service sounds simple when you talk about it in theory. Be helpful. Be polite. Solve the problem. That's the version most companies aim for, and on a good day, it works.
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The Cool Thing About Complaints
The number one goal is always to keep customers and/or clients happy, but when complaints do come it is important to remember that there is a silver lining...
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How to Deal with Difficult Clients
Whether you work in an office, a call centre or a retail shop, you can be sure that every now and then you'll be faced with a difficult customer.
Read articleThe Customer is BOSS!
Customer service is more than just a smile and a “How can I help you today, sir?” – it's about anticipating what your client wants and then providing it.
Read articleGo On Put Your Feet Up
At this point in time, nearly halfway through the year, we thought it prudent to ask…
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