
How to Deal With Angry Customers
"You'll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied." - Jerry Fritz
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"You'll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied." - Jerry Fritz
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I’ll bet every one of us has been in the situation where we were faced with an angry customer. It’s not pleasant - for so many reasons, particularly given the very wise adage: The customer is always right!
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