Finish Big: The Leadership Lesson That Changed How I Build Teams
Every now and again, a piece of information so simple and so logical crosses your path that it changes the way you make decisions from that point forward.
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Practical thinking on workplace skills, communication and people development — 1,062 articles and counting.
136 results for “clients” Clear
Emotional Intelligence Might Be the Most Underrated Skill You Will Ever Learn
We all know that one person at work who just seems to handle things better. They stay calm under pressure, get along with everyone, and somehow manage to turn tense situations around. It’s not luck or personality... It's…
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IQ Alone Is Not Enough: Master the Skills That Drive Success
Let's be honest, when people hear "emotional intelligence" they often think it's just about understanding feelings. But in reality, it's so much more- it's the secret behind how we think under pressure, solve problems, c…
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Receptionists Matter: Why Training is Non-Negotiable
Let's be real, your receptionist is the face and voice of your business. They're the first person a client interacts with, whether over the phone or at your front desk. And that first impression? It can either build trus…
Read article4 Ways to Elevate Your Customer Service
Customer service is the cornerstone of any successful business. It's not just about solving problems; it's about creating positive experiences that build lasting relationships with your customers. Whether you're interact…
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Extension Granted on Selected SETA Registrations
We have exciting news to share with you, our valued clients. An extension has been granted on selected SETA (Sector Education and Training Authority) registrations. This means it's business as usual for our accredited tr…
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Unlocking Sales Success
In the dynamic world of sales, adapting and refining your approach is crucial for sustained success.
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The Cool Thing About Complaints
The number one goal is always to keep customers and/or clients happy, but when complaints do come it is important to remember that there is a silver lining...
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Change Unmanaged: South Africans and that Jersey
Being September 2023, the Rugby World Cup is big news. Sporting fans from around the world are excited and making plans to watch their favourite teams play. That team for me? Definitely the Springboks! But there has bee…
Read articleValue Beyond Compliance
This concept of value is one that we often speak about in the training and education industry.
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