It considers four perspectives of a company's performance.
1. Finance – this is obviously a retrospective perspective
2. Customers – a good indicator of future success
3. Process – a measure of effectivity, e.g. measuring and controlling losses
4. Innovation – also referred to as learning and growth of employees and corporation
The sequential logic is that should we invest in learning and growth of our people and company, it is likely that better processes will be implemented, which smooths the way for customer satisfaction. The latter in turn translating to desired financial results.
All that remains is to understand how we can easily convert the theory to action. For tools like these and many more you can attend our “Developing Your Management Potential†range of workshops throughout South Africa, or better yet, let us come to you!
Staff Training is a soft skills training company. Contact us at (021) 839 3021 or Drop us an email.