Understanding People, one of the topics covered in Staff Training's Frontline Reception Training seminar, teaches receptionists how to identify the different personality types and also how to respond to them on a level that leads to good two-way communication.
As the face of the business a receptionist needs to be at her best at all times; this means understanding the value of a good first impression, knowing what role body language plays, learning to become an active listener and understanding concepts such as etiquette, positive speech and professional speech.
Staff Training's Receptionist Training seminar covers these topics and more in an easy to follow manner by facilitators with years of experience, ensuring that no delegate is left behind or left out during the day's fun and interactive proceedings.
The dates for Staff Training's Receptionist Training are as follows:
Cape Town, Inkosi Lodge - 17 November, 6 December
Johannesburg, Oaklands Inn - 17 November, 6 December
Polokwane, Miami Lodge - 23 November
Durban, African Sensations - 6 December
To enquire contact info@stafftraining.co.za or visit the website, alternatively drop us a message on our Facebook page.