When communicating with our employees and colleagues we often pay close attention to the words we use, and many of us are even mindful to put them across in a way that we think the listener will be receptive to.
But what we forget to take note of is what our bodies are saying.
Body language is something all of us use and interpret every day, mostly on a subconscious level. That wild arm waving and gesticulation you do while speaking on the phone? That's your body trying to help you communicate.
Whether you're aware of it or not your body is constantly speaking on your behalf; and the other person, whether they're aware of it or not, is always trying to interpret that body language.
That's why it's so important that you become aware of what your body is saying so you can ensure that your message is clear.
For example, a very relaxed posture while reprimanding someone could lessen the impact of your words, or an unintended smile while dealing with a serious matter could undermine its import.
Making sure that your body language is doing what it's supposed to, which is to affirm what you've said, is a key step to excellent communication. And all it takes is a little attention!
Staff Training is a soft skills training provider. Contact us at (021) 839 3021 or drop us an email.